Roobet Privacy Policy

1 Introduction & Scope of Policy

This Privacy Policy ("Policy") governs data processing between the Roobet online gaming platform ("Roobet", "we", "us") and all its users ("you", "member"). By using Roobet's website, mobile app, or any of our services, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That is why this privacy policy is written in plain, accessible language — so every Roobet user understands exactly what we do and do not do with their data. We never sell your information and never share it with third parties without your consent.

2 What Information We Collect

Roobet collects your information across several categories. Below is a detailed breakdown of the types of data we may collect:

Identifying Information

• Name & Date of Birth: Full name and date of birth provided at registration.
• National ID / Passport: Information from government-issued ID documents for KYC verification.
• Address: Full residential address.

Contact Information

• Mobile Number: The Bangladeshi mobile number used to verify your account.
• Email Address: For account-related communications.

Financial Information

• Mobile Banking Number: bKash, Nagad, or Rocket number.
• Transaction History: Detailed records of deposits, withdrawals, and bets.

Technical Information

• IP Address & Device Information: Browser, operating system, and device model.
• Login Log: The time, date, and location of each login.
• Cookie Data: Session and preference data.

3 How Data Is Collected

Roobet collects your information through several methods. It is our policy to keep you informed about each one:

Directly Provided Information

Information you provide directly during registration, KYC verification, or when contacting our support team is collected with your full consent.

Automatically Collected Information

While you use Roobet, our systems automatically record certain information — such as your IP address, browser details, session duration, and pages visited. This data is used to maintain security.

Through Third Parties

We may receive certain information from payment gateways or KYC verification providers — but only to ensure the security of your account.

4 Purpose of Data Use

Roobet uses your information only for specific, legitimate purposes. We never use your data beyond what is stated here:

• Account Management: To create, manage, and secure your account.
• Identity Verification: To verify your age and identity during the KYC process.
• Payment Processing: To ensure deposits and withdrawals are processed correctly.
• Customer Support: To address your questions, complaints, or issues.
• Security & Fraud Prevention: To detect unauthorized access and suspicious activity.
• Legal Obligations: To meet regulatory requirements.
• Service Improvement: Analyzing usage data to improve your experience.
• Promotional Communications: To send you bonus and promotional offers with your consent.

5 Who Your Data Is Shared With

We share your information with others only in very limited circumstances and under strict rules:

Service Provider Partners

Payment gateways (bKash, Nagad, Rocket), game providers, and KYC verification services — these third parties only receive the data necessary for their specific function. They are bound by our confidentiality agreements and may not use your data for any other purpose.

Legal & Regulatory Authorities

We are legally required to provide necessary information in response to court orders, government investigations, or legitimate requests from gaming authorities. In such cases, we share only the minimum data required.

Business Transfers

In the event Roobet undergoes an acquisition or merger, your data may be transferred to the new owner — subject to the same terms outlined in this privacy policy.

6 Cookies & Tracking Technologies

Roobet uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Used to maintain login sessions and ensure site security. Disabling these may cause the site to function incorrectly.
• Functional Cookies: To remember your language preferences, game settings, and theme.
• Analytical Cookies: To understand which pages are used most — but this is entirely anonymous data.

Cookie Control

You can delete or block cookies through your browser settings at any time. Keep in mind that disabling essential cookies may make it difficult to log in to your account.

7 Data Retention Period

Roobet retains your data for as long as your account is active or as needed to provide our services. Certain information may be kept for a defined period even after account closure:

• Transaction Records: Minimum 5 years for legal compliance.
• KYC Documents: 5–7 years as required by regulatory obligations.
• Gaming History: 3 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support Conversations: Up to 2 years after last contact.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

8 Security Measures

Roobet uses industry-standard security technology to protect your personal and financial data. Our security layers include:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted and cannot be read by third parties.
• Two-Factor Authentication (2FA): OTP verification at login — an extra layer of security.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Limited Access Policy: Only authorized personnel can access sensitive information.
• Data Backup: Encrypted backups stored on secure servers.

9 Your Data Rights

As a Roobet member, you have important rights over your own data. We fully respect these rights: